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Customer Experience Pioneer and Industry Innovator TeleTech Announces Name Change to TTEC (pronounced T-tec)

DENVER, Jan. 12, 2018 /PRNewswire-AsiaNet/ --

TeleTech Holdings, Inc. (NASDAQ: TTEC) a global customer experience company 
that designs, builds and operates captivating omnichannel customer experiences 
on behalf of the world's most prestigious and innovative brands announced today 
that it has changed its name to TTEC (pronounced T-tec). With this new name, 
the company is affirming that it has successfully evolved to become an 
end-to-end strategic business partner in the design and delivery of world-class 
customer experience, engagement, growth, and digital trust and safety services.

TTEC Chairman and Chief Executive Officer Ken Tuchman explains, "Our clients 
are relying on us for transformative services that engage and strengthen their 
customer relationships day in and day out. Companies are seeking omnichannel 
customer experience solutions to acquire and retain customers that increase 
revenue, profitability, customer satisfaction and loyalty. After eight years of 
innovation and investment to build a holistic technology-enabled, data-rich 
customer engagement services platform, TTEC is uniquely positioned to respond 
to growing market demand." Tuchman continues, "While we remain proud of the 
industry we pioneered and helped to build, we chose to part with our old name 
because it limited the perception and understanding of our full capabilities, 
potential and value."

While the Company will still operate its four business segments, Customer 
Strategy Services (CSS), Customer Technology Services (CTS), Customer Growth 
Services (CGS) and Customer Management Services (CMS), TTEC is streamlining its 
go-to-market to make it easier for clients to understand how its capabilities 
integrate together. TTEC Digital is the company's digital center of excellence, 
blending strategic consulting services and cloud-based technology platforms to 
design and build innovative customer experiences, all powered by insights. TTEC 
Engage is the company's global hub of operational excellence providing clients 
award-winning, turnkey customer acquisition, care, revenue growth, and digital 
trust and safety services. The company retains its TeleTech name in the 
Philippines where it is one of the largest employers in region and operates a 
global Center of Excellence.

"Business leaders across the globe are facing massive technological disruption 
in the race to modernize their approach to customer experience. Brands are 
seeking holistic solutions and they are investing in the strategic guidance, 
technology expertise and operational excellence they need to succeed," 
explained Kyle Priest, TTEC's Chief Strategy and Marketing Officer. "Through 
TTEC Digital, we are helping clients design and build a seamless customer 
experience platform. Through TTEC Engage, we are providing the people and 
processes, critical thinking and compassion needed to solve complex challenges 
and create opportunities at scale. With TTEC Digital plus TTEC Engage, we are 
delivering captivating experiences as brand ambassadors to our clients' 
customers. We are providing the optimized digital services that yield bottom 
line savings, topline growth and improved customer retention, protection and 
affinity."

To learn more about TTEC and the company's new positioning visit www.ttec.com.

About TTEC (pronounced T-tec): 
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, 
builds and operates captivating omnichannel customer experiences on behalf of 
the world's most innovative brands. The Company provides its outcome-based 
customer engagement solutions through TTEC Digital which designs and builds 
customer experience consulting and technology solutions and TTEC Engage which 
operates customer care, growth and trust and safety services. Founded in 1982, 
TTEC partners with business leadership across marketing, sales and customer 
care to design and deliver a simple, more human customer experience across 
every interaction channel. The Company's 49,500 employees operate on six 
continents across the globe and live by a set of customer-focused values that 
guide relationships with clients, their customers, and each other. To learn 
more about how TTEC is bringing humanity to the customer experience, visit 
ttec.com.

Investor Contact   Media Contact
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SOURCE: TTEC